Team Leader – Customer Support for Hathway Cable & Datacom Ltd

6 - 8 Years

Job Description

Roles and responsibilities 

Customer Relationship Management:
Supervising Customer Service operations for rendering and achieving quality services.
Handling customer grievances and escalations through all contact points.
Manage key operational metrics on Service delivery, TAT management.
Relationship Management and provide relevant feedback on Areas of Improvement.
Contributing towards Process Deployment and Enhancement by generating regular MIS on various Activity Trackers.
Effective Cross functional co-ordination with various stake holders.

Team Management:

Providing direction, motivation and training to the Customer Service Team , ensuring optimum performance .
Recruiting, mentoring & training team members to deliver quality service in the market .
Manpower optimisation and productivity enhancement across all processes with control on cost spent.

Key Skills

Frontline Customer Interface
Team Management
Vendor Management
Resource Optimisation
Training & Development.
Technical knowledge on Internet & related configurations.
Strong communication skills .

Qualification :

Min Graduate/ Diploma Course on Networking / Computers etc

Experience :

Min experience of 6 years in Telecom / ISP sector with 2 years Experience in Team Handling.

Language Proficiency :
English , Tamil , Kannada,Hindi

Perks and Benefits 

Team Lead Customer Support

Salary: INR 3,00,000 - 3,50,000 PA.

Industry:Internet / Ecommerce

Functional Area:IT Software - eCommerce, Internet Technologies

Role Category:Programming & Design

Role:Team Lead/Technical Lead


Desired Candidate Profile

Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile

Hathway Cable and Datacom Ltd.

Hathway Cable and Datacom Ltd.
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Contact Company:Hathway Cable and Datacom Ltd.