Roles and responsibilitiesCustomer Relationship Management:
Supervising Customer Service operations for rendering and achieving quality services.
Handling customer grievances and escalations through all contact points.
Manage key operational metrics on Service delivery, TAT management.
Relationship Management and provide relevant feedback on Areas of Improvement.
Contributing towards Process Deployment and Enhancement by generating regular MIS on various Activity Trackers.
Effective Cross functional co-ordination with various stake holders.
Providing direction, motivation and training to the Customer Service Team , ensuring optimum performance .
Recruiting, mentoring & training team members to deliver quality service in the market .
Manpower optimisation and productivity enhancement across all processes with control on cost spent.
Frontline Customer Interface
Training & Development.
Technical knowledge on Internet & related configurations.
Strong communication skills .
Min Graduate/ Diploma Course on Networking / Computers etc
Min experience of 6 years in Telecom / ISP sector with 2 years Experience in Team Handling.
Language Proficiency :
English , Tamil , Kannada,Hindi
Perks and BenefitsTeam Lead Customer Support
Salary: INR 3,00,000 - 3,50,000 PA.
Industry:Internet / Ecommerce
Functional Area:IT Software - eCommerce, Internet Technologies
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Desired Candidate Profile
Doctorate:Doctorate Not Required
Hathway Cable and Datacom Ltd.