Greetings of the Day!!
Currently we are looking out for Manager Operations Support based out of Vijaywada.
MIS & Analytics Support
- Provide Visibility to team on current performance, variance analysis, AOP vs actual comparison and gap analysis
- Daily, Weekly & Monthly Targets vs Performance
- Monthly Plan and tracking
- Scheme Performance Analysis
- Link Productivity Analysis
- Performance of Fresh Activations (Renewals, Churn & ARPU)
Process Compliance and Controls
- Ensure all the process laid down for Operations is complied to on an ongoing basis
- Capex control: STB / other CPE issuance and movement as per prescribed rules
- 100% MIA availability
- Mobile Number availability for LCOs and Customers
- Scheme implementation as per Rules
- LCO / DB / Sub-DB creation process and controls
Business & IT Interface
- Manage day to day IT queries and resolution
- Perform UAT for new functionalities and provide feedback
- Support Business in LCO operations
Functional Competency: Manage Operations Support like LCO Creation, STB Issuance, Training and Manage MIS Reporting & Analysis for Operations
Behavioural Competency: Strong Communication & Analytical skills, Should be prepared to work long hours
Should be proficient in Telugu, English & Hindi language
Post Graduate with Expertise in use of MS office tools like Excel / Access & PPTX, Basic Technical course in IT (Oracle, SQL language, etc) would be added advantage
Salary: 5,00,000 - 8,00,000 P.A.
Industry:Telecom / ISP
Functional Area:Data Science & Analytics
Role Category:Business Intelligence & Analytics
Employment Type:Full Time, Permanent
Hathway Cable and Datacom Ltd.
Hathway Cable and Datacom Ltd. (Part of Reliance jio Group)