Greetings from Hathway!
We have urgent opening for Manager Billing & Collection @ Hyderabad Location
- Handling 31-60 days Retention bucket.
- Responsible to drive retentions from set of 30 members of Field and Tele calling.
- Responsible for timely renewal of the customer with compliance as per company policy.
- Maintaining basic Hygiene factors in terms of calling pattern, field visits.
- Attrition control
- Communicating with customers.
- Analysing customer behaviour.
- Gathering information about customer complaints and solving them and retaining them back.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew and retain
- Meeting with the Field team to propose customer retention solutions.
- Customer behaviour reports.
- Building positive relationships with customers and business associates.
Experience of 8 - 10 years in customer Retention/ collection / Field Collections.
Role: Will be 60% field and 40% Office.
Interested candidates can share CV's at email@example.com
Thanks & Regards
Salary: 4,50,000 - 7,50,000 P.A.
Industry:Telecom / ISP
Employment Type:Full Time, Permanent
Hathway Cable and Datacom Ltd.
Hathway Cables & Datacom Ltd